Privacy Policy – Mike's Real Estate

Who we are

Suggested text: Our website address is: https://mikesrealestate.com.au. It is owned by Michael Fackerell trading as Mike’s Real Estate and is based in Springwood Qld 4127.

About Privacy

Mike’s Real Estate has implemented measures in order to protect the privacy of any personal information we hold. This policy describes the way that we collect, hold and disclose personal information about individuals.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable in accordance with the Australian Privacy Principles (APPs) set out under the Privacy Act 1988 (Cth).

We respect the confidentiality of your personal data and aim to protect them. Our privacy policy complies with Australian Privacy laws on the protection of personal data, as amended from time to time, as well as with any other applicable legislation.

Why do we collect personal information?

We collect and hold your personal information to allow us to perform our business functions, of helping people buy and sell property.

What personal information do we hold?

During the course of our business, we may collect personal information from you. The types of personal information we collect will depend on the nature of your dealings with us and may (but does not always) include your name, gender, address, contact details as well as any information about you which you have provided to us through listing enquiries, property enquiries, promotions or surveys.

We collect and keep with your consent and approval the personal data you provide us, including information such as your name, your ip address, your e-mail address, and phone number as well as any enquiry messages.

We receive data about you each time you use the computer, mobile phone or other device in order to access mikesrealestate.com.au such as the pages you visit, the IP address, location, type of browser. We may receive data from our advertising partners, customers or third parties in order to improve the quality of our services to you.

In addition, we may process data from your existing information relating to you to show you commercial content that might be relevant and interesting to you.

We respect the information we receive about you and use it to provide you our services.

What if you don’t provide us with the personal information we request?

If you don’t provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested. How do we collect personal information? We usually collect personal information directly from you such as when you:

contact us by phone or email
fill out an enquiry form about listing or buying a property
participate in a promotion or competition conducted by us
participate in a survey conducted by us
make a purchase from our website

You can delete, correct or amend your personal information at any time, by sending an e-mail at: info@mikesrealestate.com.au

We may provide your information if required by law and if deemed necessary to prevent any illegal activity or violation of any applicable laws of the State of Queensland.

This website does not service the current residents of any European Union countries.

We may give your information to the people and companies that help us provide the services we offer (for example, email delivery services). In all of these cases our partners must agree to only use your information consistent with the agreement we enter into with them, as well as this privacy policy.

Any third parties, to whom we give your information in order to provide you our services, must agree with this privacy policy.

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the service. But they will still have to comply with the commitments we have made in this privacy policy.

This privacy policy remains valid and in full force and effect in case of change of ownership of mikesrealestate.com.au and subsequent transfer of your information to the new owner.

We reserve our right to change the terms of this privacy policy at any time, with prior notification and within the existing or potential legal framework.

How might we use your personal information?

We may use your personal information for purposes including (but not limited to):

contacting you about selling a property you hold an interest in
contacting you about a property you may be interested in buying
promoting and marketing current and future products and services to you
informing you of upcoming events, special promotions and offers, discounts and other matters which we consider may be of interest to you
conducting research (including but not limited to client surveys) concerning Mike’s Real Estate current and future products or services
to improve the operation or navigation of our website
to assist us with answering your query or addressing your complaint
we may use recorded telephone conversations for internal training purposes
if you have a complaint in relation to the quality of Mikes’ Real Estate services then we may retain the recording of the telephone conversation for verification purposes. We may also disclose the recording to third parties, including professional advisors, in order to address the complaint or any action you may take in relation to the complaint.

We may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time we collect that information, or for such purposes as may be required or permitted by law.

Direct marketing is when we advertise our services, properties or promotions to you directly, as opposed to internet advertisements. We will only engage in direct marketing with you we consider you would reasonably expect us to do so. If you tell us you do not want to receive direct marketing from us we will comply with your request.

Other than as set out above, we will not use or disclose your personal information unless we have reasonable grounds to believe you have authorized us to or we are legally required or permitted to do so.

Cookies

Cookies are small data files which are placed on your computer by web servers when you visit certain websites. Our website uses cookies to allow us to identify regular visitors and collect information about your usage of our website(s) (eg. your webpage viewing preferences). This enables us to provide a better and more relevant website service to you each time you revisit specific webpages. Cookies do not collect nor store any personal information and do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. However, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted.

We use cookies only to gather the necessary information in order to provide to you our full services, in accordance with Australian legislation on cookies, as in force and effect. You fully and unreservedly consent to such use by indicating your wish at a “cookie notice” page or pop-up window. You can always delete your cookies following the process described by your browser. Based on the cookies we collect we may create advertising campaigns through Facebook, Instagram, YouTube or Google to display ads based on the pages you have visited in our website.

Facebook Pixel

We use Facebook pixel in our website in order to capture aggregate demographics, track user behavior, collect anonymous information about who views our Facebook and Instagram ads and retarget people with advertising campaigns based on how users have interacted with our platform. Use of pixel is fully compliant with Facebook Data Usage Policy. All information gathered is anonymous and is used for statistical and marketing purposes. You can delete Facebook cookie stored in your browser by visiting your browser settings.

Google Analytics & Adwords

We use Google Analytics and Google Ads cookie in order to anonymously track user behavior in our website, gather important statistical information about our platform’s performance and retarget people with advertising campaigns based on how users have interacted with our platform. All information gathered is anonymous. Specifically the Google Ads cookie measures the performance of our advertising campaigns on Google and Google Display network. You can delete the Google Analytics and Ads cookie by visiting your browser settings.

Will we give your personal information to anyone else?

In providing you the information, goods or services you request, we may be required to disclose your personal information to our consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers and printing services.

If we provide your personal information to a third party, we generally require the third party to protect your personal information in the same way we do.

Is my personal information secure?

We take reasonable steps to ensure personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to us over the Internet (including via email) will be sent at your own risk.

Your rights of access and correction

The accuracy of your personal information is important. We take reasonable steps to ensure personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information we hold about you is incorrect, please contact us on 0434 288723during office hours.

You have a general right to access the personal information we hold about you. You may contact us on 0434288723 during office hours to request details of your personal information. We can deny your request in some circumstances and if we do so, we will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both our needs and your needs.

Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

Disclaimer

While we make every effort to ensure that the content of this website is accurate, the website is provided ‘as is’ and we make no representations or warranties in relation to the accuracy or completeness of the information provided.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Visitor comments (if permitted) may be checked through an automated spam detection service.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. If we change this Privacy Policy, we will post a copy of the updated policy on this website and your continued use of this website following that posting will constitute your acceptance of the terms of the updated policy.

Effective as of ……1st June, 2022